الشروط والأحكامTerms & Conditions

By using the Sanabel Alkhair app, you irrevocably acknowledge and agree to the following:

You must provide a valid national ID if you are a Saudi citizen, or a valid residence permit (Iqama) if you are a resident of the Kingdom of Saudi Arabia.

You must comply with all laws and regulations in force in the Kingdom of Saudi Arabia.

All personal information you provide to Sanabel Alkhair must be accurate and correct, and you bear full responsibility for any inaccurate information.

If any of your personal information changes, you must keep it updated continuously and without neglect.

You must not ignore any notices, alerts or instructions issued by Sanabel Alkhair.

You must not use any information obtained through the app for purposes outside the scope of Sanabel Alkhair’s services or products, or for any external arrangements.

You may only use the app within the limits of the services and products offered through it.

You must not misuse the app for theft, privacy violations, harming others, unauthorised access to personal data, or any other form of abuse.

You must not engage in any conduct that harms Sanabel Alkhair’s management, policies, ideas, choices or business.

You must refrain from stealing ideas or work to create competing services, or using app data to establish a competing or similar business. Copying or imitation is strictly prohibited.

You may not copy, transfer, publish, transmit or record any part of the app without written permission from Sanabel Alkhair’s management.

You must keep your passwords and all other data provided to you secure and private.

You must provide true and accurate identity information and must not engage in fraud or misrepresentation. Legal action will be taken in cases of fraud.

You are responsible for any communication or messaging charges imposed by your service providers.

You must not attempt to reverse engineer, decrypt, extract source code, capture internal designs, or exploit text or images within the app.

Sanabel Alkhair reserves the right to prevent any store, customer or courier from using the app, with or without cause, and without any obligation to justify this action. Affected users may not object to or file complaints against Sanabel Alkhair for suspending or restricting the service.

Users may only benefit from Sanabel Alkhair’s services within the service areas and delivery ranges provided by the app. Customers, stores, carriers and service providers may not exploit the app for purposes other than those intended.

Sanabel Alkhair users are strictly prohibited from using, delivering, trading or displaying the following items, including but not limited to:

Sports betting, online gambling memberships, lottery tickets and similar items.

Any pornographic or indecent content that violates public morals.

Counterfeit products, forged trademarks or signatures, counterfeit currencies or stamps, or any materials that require licences.

Illegal drugs, unlicensed medicines, prohibited substances, preparation tools, herbal pills promoting illegal use, or materials claiming medical benefits without scientific evidence.

Human organs, body parts, fluids, stem cells or embryos.

Wine, champagne and all intoxicating beverages.

Harmful animal parts, blood or fluids, endangered plants, prohibited seeds or protected organic materials.

SIM cards, tools or devices used to bypass digital security or decrypt devices.

Software or tools that allow illegal access to systems, servers, websites or protected property.

Smuggled or stolen materials, or goods that violate import and export regulations.

Unauthorised copies of books, music, films, software, games or licensed content.

Medicines not approved by the Saudi Food and Drug Authority.

Illegal goods, goods that promote illegal activities, goods not owned by the seller, goods that infringe property rights, or goods that require official registration procedures.

Items, images or personal belongings associated with crime and criminal acts.

Gemstones and precious metals.

Weapons, ammunition, knives, silencers, tear gas, and art objects resembling weapons.

Any content that violates morals, religion or law, including:

Incitement to violence

Hate speech, racism and extremism

Defamation or damage to reputation

Satellite signal interception devices, cable decoding tools, and illegal phone modification equipment.

Mercury batteries, refrigerants, chemicals, solvents, vehicle licence plates, lock-picking tools, medical devices, pesticides, and surveillance and spying equipment.

Discounted or metal-backed currencies.

Fireworks, or flammable, radioactive or explosive materials.

Items protected under the 1970 UNESCO Convention or prohibited cultural property.

Licence plate covers, traffic signal controllers, and radar jammers.

Sanabel Alkhair reserves the right to refuse service to individuals under 18 years of age.

Delivery of high-value luxury goods and jewellery is prohibited.

Archaeological artefacts, cave formations, or burial-related materials are protected.

Items weighing more than 50 kg or that cannot fit in vehicles are prohibited.

Responsibility for pickup and delivery lies jointly with the shipping company and the customer.

Customers must check the order contents against the invoice before the shipping company leaves.

Cash payments are not allowed. All payments are electronic.

Couriers must confirm the payment notice before leaving.

Secret codes must be exchanged between the delivery company, the customer or the store to confirm delivery.

Sanabel Alkhair is not responsible if these instructions are not followed.

An order cannot be cancelled after it has been accepted by the store or the delivery company.

Orders being prepared cannot be cancelled and will be charged in full.

Refunds, if any, will be processed using the same payment method.

Refunds may take up to 25 business days depending on the issuing bank.

The maximum compensation is 100 SAR, processed within two months in the case of an error by Sanabel Alkhair.

Some items (such as prepaid cards, groceries, fragile or consumable items) are non-refundable.

Order cancellation requests are subject to the store’s approval according to its own policies and terms.

If the store approves the cancellation, the amounts due are returned via the payment method used, in accordance with the refund policies, procedures and timelines of the payment service provider.

Sanabel Alkhair disclaims responsibility for stores’ decisions regarding cancellation, and for any delays or procedures related to refunds, as each action is the responsibility of the party concerned.

All intellectual property rights are exclusively owned by Sanabel Alkhair. No content may be reused, published or quoted without prior written consent.

Delivery fees depend on distance and may change without prior notice.

Couriers are paid through STC Bank.

Sanabel Alkhair deducts a commission from delivery fees and may increase it without prior consent.

Failure to pay commissions may lead to suspension or deletion of the account.

Sanabel Alkhair is an intermediary platform and is not responsible for the quality of service provided by stores or delivery companies.

Sanabel Alkhair is not responsible for negligence or errors by service providers.

The app does not guarantee error-free or virus-free operation.

Users bear full responsibility for damages resulting from use of the app.

Sanabel Alkhair is not responsible for content broadcast through the live streaming feature; that is the sole responsibility of the user broadcasting.

The contract remains in force as long as the app is used.

All dues must be settled before an account is terminated.

Sanabel Alkhair may terminate accounts at any time without reason or justification.

Upon termination, access to all features, including live streaming, will be revoked.

Sanabel Alkhair is an intermediary electronic platform that connects customers with stores, and is not a seller or supplier of the products offered by stores.

Stores bear full responsibility for the products they offer and their prices, quality, specifications and availability, and for fulfilling orders, cancellations, returns, exchanges and any disputes arising between them and customers.

Sanabel Alkhair is not responsible for errors, delays or damages resulting from the actions of stores, delivery companies, payment service providers or any independent third parties.

Sanabel Alkhair’s role is limited to providing the technical environment that enables communication and the completion of transactions between the parties.

These terms and conditions take effect from the date the user agrees to them and remain in force for as long as they use the Sanabel Alkhair platform.

Sanabel Alkhair may suspend, restrict or terminate an account if the terms and conditions are violated, the platform is misused, or there are security or operational reasons that require it.

The user and the store, each according to their role, are responsible for settling any obligations, transactions or disputes that arose between them before or after account termination, and Sanabel Alkhair is not a party to those obligations or a guarantor of their performance.

Terminating an account does not oblige Sanabel Alkhair to compensate for the loss of access to the platform’s services.

Sanabel Alkhair may modify, suspend, restrict or discontinue services at its discretion and impose restrictions on users without prior consent.

Sanabel Alkhair integrates with third-party services to provide certain features. These include:

Payment processors: for secure electronic payment processing.

Mapping services: for delivery tracking and location services.

Users acknowledge that third-party services are subject to their own terms and conditions, and Sanabel Alkhair is not responsible for those services or their terms.

These terms and conditions are governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes are subject exclusively to the Saudi judiciary.

For questions or concerns about these terms and conditions, please contact us at:

Email: info@sanabel-alkhair.com

Website: https://sanabel-alkhair.com

Last updated: January 2026